Terms & Conditions

Our Services

VK Group Digital Solutions provides digital services including but not limited to web design, web development, ecommerce development, search engine optimisation (SEO), branding, Google Ads management, Meta Ads management, and website care and maintenance plans.

The specific scope of services for each engagement will be outlined in a written proposal or statement of work provided to you prior to commencement. Services are provided on a project basis or on an ongoing retainer basis as agreed.

Quotes & Proposals

All quotes and proposals provided by VK Group are valid for 30 days from the date of issue unless otherwise stated. A quote does not constitute a binding agreement until both parties have confirmed in writing and the required deposit has been received.

Quotes are based on the project scope and information provided at the time of enquiry. If the scope of work changes materially after a quote has been accepted, a revised quote will be provided before additional work commences.

VK Group reserves the right to decline any project at our discretion prior to commencement.

Payment Terms

Unless otherwise agreed in writing, payment terms are as follows:

• Project payment: Full payment of the total project fee is required before any work commences. No work will begin until payment has been received and cleared.
• Ongoing services: Monthly retainers and care plans are billed in advance on a monthly basis. Payment is due within 7 days of invoice.
• Overdue invoices: If an invoice for an ongoing service is not paid within 14 days of the due date, VK Group reserves the right to suspend services and cancel the engagement. No refund will be issued for the current billing period. Work will not recommence until the outstanding amount has been settled and a new invoice has been raised.

All prices are quoted in Australian dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be added to invoices where applicable.

Project Process

VK Group follows a structured project process including discovery, design, development, review, and launch phases. Timelines provided at the time of quoting are estimates based on standard project flow and assume timely feedback and content supply from the client.

Project timelines may be affected by:

• Delays in receiving content, images, copy, or feedback from the client
• Requests to change the agreed scope of work mid-project
• Third party delays outside VK Group's control (such as domain registrars, hosting providers, or platform approvals)

VK Group will communicate any timeline changes as early as possible. The client agrees to respond to review requests and provide required materials within a reasonable timeframe to keep the project on track. Projects where client feedback or content is delayed by more than 30 days may be subject to a project restart fee.

Intellectual Property

Upon receipt of full and final payment, VK Group assigns to the client full ownership of the custom design and code created specifically for their project. This includes website design files, custom graphics, and developed code.

The following are expressly excluded from this assignment and remain the property of VK Group or their respective owners:

• Third party themes, plugins, frameworks, or libraries incorporated into the project
• Stock photography, illustrations, or icons licensed for use in the project
• VK Group's pre-existing tools, templates, processes, and methodologies
• Any materials created during the proposal or discovery phase that do not proceed to a paid project

VK Group reserves the right to display completed work in our portfolio, case studies, and marketing materials unless the client requests otherwise in writing prior to project commencement.

Client Content & Materials

The client is responsible for supplying all content required for the project, including text, images, logos, videos, and any other assets, unless copywriting or content creation has been agreed as part of the scope.

By providing content to VK Group, the client warrants that:

• They own or have the legal right to use all content provided
• The content does not infringe the intellectual property rights of any third party
• The content does not contain anything unlawful, defamatory, or in breach of any applicable law or regulation

VK Group accepts no liability for any claims arising from content provided by the client. The client agrees to indemnify VK Group against any such claims.

Third Party Platforms

Many of our services involve third party platforms including WordPress, Shopify, WooCommerce, Google, Meta, and various plugins and integrations. These platforms are subject to their own terms of service, pricing, and availability.

VK Group is not responsible for:

• Downtime, outages, or changes made by third party platform providers
• Cost increases imposed by hosting providers, domain registrars, or software vendors
• Changes to platform functionality or policies that affect the client's website or campaigns
• Loss of data or access resulting from third party platform failures

Where third party costs form part of an ongoing service arrangement, any increases will be passed on to the client with reasonable notice.

Revisions & Scope

The number of revision rounds included in a project will be outlined in the proposal. Revisions are defined as changes to the agreed design or content within the existing scope. Revision rounds do not include:

• New pages or sections not included in the original scope
• Fundamental changes to the design direction after a concept has been approved
• Changes to agreed functionality or features
• Content rewrites or additions beyond what was originally scoped

Work that falls outside the agreed scope will be quoted separately and agreed upon before it is undertaken. VK Group will not commence out-of-scope work without written approval from the client.

Launch & Handover

The website will be launched once the client has provided final approval. As full payment is collected before work commences, there are no outstanding amounts required at the point of launch.

Following launch, VK Group will provide a handover period as outlined in the proposal. During this time, we will address any bugs or issues directly related to our build work at no additional charge.

Issues arising from client-made changes, third party plugin conflicts introduced after launch, or hosting environment changes after handover are not included in this warranty period and will be quoted as additional work.

Website Care Plans

VK Group offers ongoing website care and maintenance plans on a monthly subscription basis. Care plans include services as outlined in the relevant plan documentation provided at the time of sign-up.

Care plan terms include:

• Plans are billed monthly in advance and renew automatically unless cancelled
• A minimum term of one month applies. Cancellations must be provided in writing with at least 14 days notice prior to the next billing date
• VK Group reserves the right to adjust care plan pricing with 30 days written notice
• Care plans do not include major redesigns, new features, or work outside the defined plan scope, which will be quoted separately

Limitation of Liability

To the maximum extent permitted by law, VK Group's total liability to the client for any claim arising out of or in connection with our services shall not exceed the total fees paid by the client for the specific project or service giving rise to the claim in the 12 months preceding the claim.

VK Group is not liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of revenue, loss of profits, loss of business, loss of data, or damage to reputation, even if we have been advised of the possibility of such loss.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

Cancellation & Termination

Either party may terminate a project engagement with written notice. The following conditions apply upon termination:

• As full payment is collected upfront, no refund will be issued once work has commenced
• VK Group will deliver all work completed to date upon termination, provided no outstanding amounts remain
• If a project is cancelled before any work has commenced and prior to VK Group allocating resources, a full refund may be considered at VK Group's discretion
• If VK Group terminates the engagement due to client breach, all work completed to that point will be delivered but no refund will be issued

VK Group reserves the right to immediately suspend or terminate services where a client engages in unlawful conduct, fails to pay outstanding invoices after reasonable notice, or acts in a manner that is abusive or harmful to our team.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement that is identified as confidential or that a reasonable person would understand to be confidential in nature.

This obligation does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

VK Group will not share your business information, strategy, or materials with third parties except where necessary to deliver the agreed services or as required by law.

Disputes

In the event of a dispute, both parties agree to first attempt to resolve the matter through good faith negotiation. If a resolution cannot be reached within 14 days, either party may refer the matter to mediation before commencing formal legal proceedings.

These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland for resolution of any dispute that cannot be resolved through negotiation or mediation.

Changes to These Terms

VK Group reserves the right to update or amend these Terms at any time. The most current version will always be available on our website. Where changes are material, we will make reasonable efforts to notify existing clients. Continued use of our services following any update constitutes your acceptance of the revised Terms.