Privacy Policy

Information We Collect

We may collect the following types of personal information when you interact with us:

• Identity information — your first and last name, business name
• Contact information — email address, phone number, website URL
• Project information — details about your business, goals, budget, and project requirements submitted through our enquiry forms
• Payment information — billing details processed securely through our payment providers (we do not store card details directly)
• Technical information — IP address, browser type, device information, pages visited, and time spent on our website
• Communications — emails, messages, and other correspondence you send to us

How We Collect Information

We collect personal information through a number of channels, including:

• Contact and quote request forms on our website
• Email and phone enquiries
• Discovery calls and client onboarding
• Cookies and analytics tools during website visits
• Social media interactions on platforms including Facebook and LinkedIn
• Referrals from existing clients or business partners

We only collect information that is reasonably necessary for one or more of our functions or activities as a digital agency.

How We Use Your Information

The personal information we collect is used to:

• Respond to enquiries, quote requests, and project briefs
• Deliver web design, development, SEO, branding, and other agreed services
• Communicate project updates, invoices, and support
• Send marketing communications where you have opted in or where permitted by law
• Improve our website, services, and client experience
• Comply with legal obligations and resolve disputes
• Protect the security of our business and clients

We will not use your information for any purpose that you would not reasonably expect.

Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only where necessary to deliver our services or meet legal requirements, including:

• Service providers — hosting providers, project management tools, payment processors, and email platforms used to operate our business
• Platform partners — such as WordPress, Shopify, and Google where required to build and deliver your project
• Legal authorities — where required by law, court order, or to protect the rights and safety of VK Group or others

Where we share information with third parties, we take reasonable steps to ensure those parties handle your information in accordance with applicable privacy laws.

Storage & Security

Your personal information is stored on secure servers and within password-protected systems. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, disclosure, or alteration.

While we take the security of your data seriously, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to contact us immediately if you suspect any unauthorised use of your information.

Our systems are primarily hosted and operated in Australia. Where data is processed or stored offshore (for example, through cloud-based tools), we take reasonable steps to ensure appropriate protections are in place.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors interact with our site. Cookies we may use include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — used through Google Analytics to track page views, session duration, and visitor behaviour in aggregate
• Marketing cookies — used through Meta Pixel and similar tools to support advertising campaigns and measure their effectiveness

You can disable cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain parts of our website.

Third Party Services

Our website and services may include links to or integrations with third party platforms including Google, Meta, Shopify, WordPress, and others. These platforms operate under their own privacy policies, which we encourage you to review.

We are not responsible for the privacy practices of any third party websites or services, and this Privacy Policy applies only to information collected directly by VK Group.

Your Rights & Access

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request that we delete your information, subject to our legal obligations
• Opt out of marketing communications at any time
• Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information

To exercise any of these rights, please contact us using the details in Section 10. We will respond to all requests within a reasonable timeframe and no later than 30 days.

Data Retention

We retain personal information for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to deliver services, maintain business records, and meet any legal or accounting obligations.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.